Privacy policy

What we collect

We collect only the information we need to run the store and, for sellers, to review and manage a consignment. That means:

• Order details. When you place an order — on the website or in the app — your name, phone number, email address and shipping address, so we can process, invoice and deliver it.
• Account. If you sign up or sign in, the email address on your account, so you can see your orders and the bench reports for parts you bought.
• App notifications. If you use the mobile app, a device push token so we can send you order and application updates. You can turn notifications off in your device settings at any time.
• Seller details. If you apply to sell parts to us through the app, the details you provide — your name, phone number, city, and what you sell — so we can review and manage your application.
• Basic technical logs. Like most services, our hosting and payment partners may log limited technical information (such as IP address and device type) to keep the service secure and working.

How we use it

We use your information to:

• fulfil and deliver your orders and issue GST invoices;
• keep you updated on your order — and, for sellers, on your application and payouts — by email and app notification;
• give you access to the bench report for each part you buy;
• answer your questions and handle support requests;
• meet our legal, tax and accounting obligations.

We do not use your information for advertising, and we don't make automated decisions about you.

Payments

Payments are handled by our payment provider. Your card, UPI or netbanking credentials are entered with them, not with us — we never see or store your full payment credentials. We receive only a confirmation of payment and the details needed to match it to your order.

Sharing — and what we never do

We share your information only where it's needed to run the store: with the courier delivering your parcel, with our payment provider to take payment, and with the service providers who host our systems and send notifications on our behalf. We may also disclose information where the law requires it.

How long we keep it

We keep order and invoice records for as long as the law requires — India's tax and accounting rules generally mean several years. Account and seller information is kept while your account or seller relationship is active. Push tokens are removed when they stop working or when you uninstall the app. You can ask us to delete information we are not required to keep.

Your choices and contact

You can ask us to access, correct or delete your personal information — subject to records we must retain by law. You can also turn off app notifications from your device settings at any time. To make a request, or to ask anything about this policy, contact us at contact@pchelper.store.

Grievance officer

In line with India's Information Technology Act and the Consumer Protection (E-Commerce) Rules, 2020, you can raise any privacy grievance with our grievance officer.